AI-Powered WhatsApp CRM Dashboard
Automate lead qualification and customer retention through WhatsApp Business API and LLM DeepSeek integration.
AI-Powered WhatsApp CRM Dashboard
Masalahnya
Operational teams are overwhelmed by hundreds of unfiltered daily messages, a mix of potential inquiries, vendors, job applicants, and even customers lost on deprecated numbers, resulting in the loss of potential leads.
Yang saya lakukan
Built an event-driven architecture (Laravel Events/Jobs) to handle WhatsApp Cloud API webhooks asynchronously. Integrated DeepSeek AI for automated qualification (identity, industry, project location) and built a custom message routing system to separate legacy number traffic (Legacy Channel) into a separate storage to maintain core data integrity.
Feature Showcase
Interactive AI Qualification

01Interactive AI Qualification

AI automatically asks for customer needs using WhatsApp's interactive buttons for more structured data.

Legacy Channel Tracking

02Legacy Channel Tracking

a dedicated monitoring system to capture and store messages from legacy business numbers to ensure no leads are lost.

Inquiry Word Cloud Analysis

03Inquiry Word Cloud Analysis

Inquiry data visualization from AI Summary to help marketing teams instantly see market demand trends.

Hasilnya
Improved lead qualification accuracy in real-time, 100% retention of customers calling legacy numbers through auto-redirection, and admin time efficiency through the "Legacy Chats" dashboard and Inquiry Word Cloud visualization.
The importance of data isolation in multi-channel systems to maintain database performance and AI analysis accuracy.